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 A senior GP in this West Country practice realised that they were in danger of suffering financial penalties as a result of the 2009 GP Patient Survey. Although their phone system was only a few years old the number of patients registered had increased significantly and many had complained about not being able to contact the surgery as the lines always seemed busy.
The Practice partners wanted to keep any expenditure on 'technology' to a minimum, but also realised the importance of improving the way that patients could contact them.
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Customers
This growing beauty company is based in the north of England and sells its products to other businesses based both in the UK and internationally. The MD had been looking to upgrade their telephony solution for some time but had been quoted in excess of £25,000 by an existing telephony provider for a solution to fit the needs of their diverse and expanding business. 
This financial services company has around forty staff, with sixty extensions including meeting rooms and hot-desk areas. Their two offices are connected via a 10 Mb leased line and employees travel frequently between the two locations.